FAQs
Have questions? We have answers below.
But if there is ever anything that is not answered here just get in touch with us at zesty@solsumo.com
how can i learn more and join your rewards program?
To join Club Zest check out our rewards program here and create an account to start earning valuable points. Additionally you will automatically be part of Club Zest upon making a purchase or creating an account with Sol & Sumo.
HOW DO I FIND THE RIGHT SIZE FOR ME?
Each product description includes a sizing guide for your reference. Be sure to check out the descriptions as well for fit guidelines.
What payment methods do you accept?
We accept payments by all major credit cards; Visa, Mastercard, American Express, Maestro, UnionPay. We also accept payments via Shop Pay, Apple Pay, Google Pay, PayPal MB WAY, Bancontact, iDEAL as well as Gift Cards.
WHAT ARE YOUR SHIPPING RATES?
For Europe, Canada, United States, and Mexico: Flat rate of €4.95 for orders up to €74.99 and Free shipping for orders over €75.00
International (All Countries outside of Europe, Canada, United States and Mexico): Flat rate of €9.95 for orders up to €74.99 and Free shipping for orders over €75.00
DO YOU OFFER FREE SHIPPING?
We offer free standard shipping for all orders over €75.00.
Do you ship internationally?
Yes, we ship worldwide. Please visit our shipping policy to learn more.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
What is your return policy?
You can read about our refund policy here.
Our print-on-demand process means that this piece is finished just for you, and therefore we only accept returns under the following General Terms:
- Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt.
- Claims for packages lost in transit must be filed no later than 30 days after the estimated delivery date.
- Issues identified as our error are resolved at our expense.
- Final Sale items are not eligible for return or refund.
For any inquiries regarding returns or refunds email zesty@solsumo.com or Contact Us
Can I make changes to or cancel my order once it's placed?
No, unfortunately we cannot modify orders once they have been placed.
Our print-on-demand process means that this piece is finished just for you.
WHAT IS YOUR PRIVACY POLICY?
Review the Sol & Sumo privacy policy here
How can i contact your customer service?
Contact us here or send us an email at zesty@solsumo.com and our customer service team will reply to you within 24 hours.
Still have questions?
If you still can't find answers to your questions send us an email to zesty@solsumo.com and we will be happy to help you out.